重たい腰（物理的にも）をあげて、ゴールデンウィークのフライトのキャンセル手続き
代理店を通していればこんな面倒なこともないんだろうけど、こんな面倒なことも含めての旅かなっていう気もしている
何事も経験
ちょっと調べたら、メールとか問い合わせフォームとかで連絡しても「チャットか電話にしろ」って返信が来るらしい。
チャット→英語 or インドネシア語
電話→24時間対応なのは英語 or インドネシア語
日本の営業所もあるけど電話は繋がりにくいらしい（そりゃそうだ
）
英語の電話はハードル高すぎるので、チャットにチャレンジ！！
チャットすら繋がんねー
（そりゃそうだ）
でも、ちょっと遅い時間に再チャレンジしたら繋がった
そして、キャンセルするのに 20:53 から 21:36までの約40分もかかったー。
オペレーターさんのレスポンスがそんなに良くなかったから、一度に何人もとやり取りをしている感じなのかな。
ほんとは来年のゴールデンウィークに日程変更をしたかったんだけど、まだ来年のフライトスケジュールが出ていないらしく…。
今回、めちゃくちゃ安く取れてたのになー
記念にやりとりしたログを残しておく
英語がヘボすぎて、「ちょっと何言ってるかわかんないっすねー」って言われたログも含めてｗｗｗ
こんなクソみたいな英語力でも何とかなるもんだー
Thank you for contacting us. An operator will be with you shortly.
Your Case Number :XX-XX
Good evening, welcome to Garuda Indonesia Live Chat Service. I'm Umar, your Travel Assistant today.
How may I help you?
Good evening.
I want to cancel my flight
Please inform the booking reference, passenger name, flight route, and date of flight.
XXX XXXXXXX
NRT -> DPS Apr 29th , DPS -> NRT May 9th
I got messages that the flights were canceled
Booking reference is XXXXXX
Thank you for the information.
I will check it, please kindly wait.
Yes please.
Thank you for waiting. After I checked, the direct flight GA881 on 29 April 2020 route NRT-DPS and GA880 on 9 May 2020 route DPS-NRT is cancelled due to operational constraint.
And your flight has been changed to 29 April 2020 route HND-DPS connecting via CGK and 10 May 2020 route DPS-HND connecting via CGK.
Yes I got the message on e-mail.
Do you mean you want to refund your ticket?
Yes I want to refund my ticket, or change the date.
Do you want to refund or reschedule?
Reschedule please.
What date and time that you want to change?
Is it free?
I want to change it on the same day of the following year.
The flight schedule on next year is not yet available.
Oh
So, refund please.
Alright, refunds is possible via travel voucher.
Travel voucher can be utilized for Garuda Indonesia flight ticket which valid until June 30, 2021.
OK
That's good.
Before I process it, please inform me the ticket number, and email address in reservation ticket.
OK
Ticket number is XXXXXXXXXX
email address is XXXXXXXX@XXXXXXXXXXXXXX
Alright, please also inform the OTP code that already sent by email.
OK. Please wait a moment.
Yes, please.
Are you still with us?
Sorry, I can't receive the email yet.
I'm sorry, what do you mean?
I already sent the OTP code by email to XXXXXXXX@XXXXXXXXXXXXXX
But the email have not arrived yet.
The email address is correct.
Okay, I sent it once more.
I got it.
XXXXXX
Please check and refresh your email.
Thank you for the correct information.
I will process your request. Please kindly wait and don't close this conversation. Thank you.
Thank you.
Thank you for waiting. Your flight route HND-DPS-HND on 29 April - 10 May 2020 with name of passenger MS XXX XXXXXX have been cancelled.
The estimated refund process is between 7-14 working days.
Please wait for further information and the travel voucher by email.
I see.
Terima kashi Umar.
Is the information already clear?
Yes!
Thank you for visiting the Live Chat Service. Have a nice day.
Have a nice day! Thank you so much